Website Design and Support Questions

Answers to the questions we are asked most often about website design, hosting, maintenance, SEO, and what working with us looks like.

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General

We work with small and mid-sized businesses across a range of industries. Most come to us needing a new website, or needing to replace one their business has outgrown.

Yes. We work with businesses throughout the United States. Communication is handled by email and scheduled calls.

Website design and development, managed hosting, website maintenance, SEO, website migrations, accessibility, and graphic design. All 8 are listed on our website services page.

Both. We build first websites for new businesses and we rebuild websites for companies that have been operating for years.

Yes. Many projects start there. Tell us what is not working now and what you need the website to do, and we will recommend an approach before you commit to anything.

Website Design

You get a schedule before work starts. The variable is usually content rather than build time, so projects move at the pace your material and feedback arrive.

WordPress, using Elementor. That combination gives you a website you can edit yourself, move to another host, and hand to another WordPress professional if things change.

Yes. Every website is built responsive and tested on real phones, tablets, and desktops before launch.

Yes. A redesign rebuilds the structure, design, and performance of the website you have now. Our website design service covers both new builds and rebuilds.

Yes. At handover you receive administrator access, your login details, and guidance for routine content updates. If you would rather not do that work, we can.

Most clients provide their own content. We advise on structure and messaging, and we will tell you what each page needs before you start writing.

Yes. Booking, payments, memberships, and email signups are scoped before the build starts, because they change the work involved. For an online store we will also talk through whether WordPress or Shopify fits your business better.

Pricing

Custom website projects are quoted on scope rather than a list price, and you get a fixed quote before any work begins. Our article breaks down what small business websites actually cost.

The number of pages, the features the website needs, design complexity, integrations, and how ready your content is. If a custom build is more than you need right now, our website templates start at $395.

Yes. Most projects are split into multiple payments tied to project milestones.

Usually hosting, and often maintenance. Hosting is $45 per month or $450 per year. Maintenance plans start at $300 per month. Accessibility monitoring is $60 per month or $600 per year. Some websites also carry third-party costs for tools or plugins, and we name those before launch rather than after.

Website builds are quoted as a flat project fee. Work outside a maintenance plan is billed at $125 per hour with a 30 minute minimum.

Requests outside the original scope are handled as separate work and quoted before we start them. Nothing gets added to an invoice you have not seen.

Hosting & Maintenance

Yes. Managed WordPress hosting is $45 per month or $450 per year, and your hosting contact is the designer who knows your website.

A dedicated server environment, SSL and security monitoring, daily and on-demand backups, a staging environment for testing changes before they go live, WordPress core and server-level updates, and support from the designer who knows your website.

Software updates, backups, security checks, support requests, and content or design changes within your plan hours. Maintenance plans run $300, $500, or $1,000 per month for up to 3, 5, or 10 hours of work.

No. You own the website and you can host it anywhere and have anyone maintain it. Most clients keep both with us because it means one contact instead of three, but budget shared hosting is reasonable for a simple website if you are comfortable handling updates and backups yourself.

We investigate the cause, work to restore normal operation, and keep you informed while we do it. Your contact already knows how your website is configured, so you are not explaining the setup before anyone starts work.

SEO

Yes. Our SEO services cover on-page optimization, technical corrections, content improvements, and ongoing strategy.

SEO is long-term work and anyone quoting you a date is guessing. What we can tell you is what we are changing, when it shipped, and what moved since. You see the work, not just a monthly number.

No. Nobody can, and anyone who does is selling something they cannot deliver. We do the work that improves your chances: fixing what is technically wrong, making pages answer what people searched for, and building out the content you are missing.

On-page optimization, technical fixes, content improvements, internal linking, and ongoing strategy. The starting point is an audit of what the website is doing now.

Yes. A lot of our SEO work is on websites somebody else built. We review speed, structure, and how the content is organized, then fix what is holding it back.

Process

We review your project details, then outline scope, schedule, and next steps before any design work starts. Our website design process covers content, revisions, testing, and launch in detail.

Your logo, brand colors and fonts, written content, and images. If some of that does not exist yet, tell us and we will work out how to handle it. After that, the main thing we need is timely feedback.

Email, with scheduled calls when a conversation is faster than a thread. You talk to the designer doing the work. There is no account manager in between.

You receive administrator access and login details, and the website is yours. We walk you through routine content updates, and we stay available if you want hosting, maintenance, or occasional help.

Yes. Through a maintenance plan, or hourly at $125 per hour with a 30 minute minimum when you only need something occasionally.

Migration / Technical

Yes. We handle website migrations from Wix, Squarespace, GoDaddy, and other platforms, including moves between WordPress hosts.

In most cases none. We build and test the new website before anything changes, then switch the domain over once it is confirmed working.

We handle the domain. Email usually stays with whoever provides it now, and we make sure the move does not interrupt it. If you want email moved too, we will tell you what that involves before you decide.

Content comes across. Some platform-specific features have to be rebuilt rather than moved, because the original was built on tools WordPress does not have. We identify those before the migration starts, not partway through.

Graphic Design

Yes. Graphic design covers marketing materials, social media graphics, print work, and branding support, billed at $125 per hour.

Yes. Social graphics, flyers, print pieces, and logo work. Tell us what the piece is for and where it will be used, and we will tell you what we need to make it.

Yes. Some clients send work as it comes up, and others have a standing monthly arrangement. Both are billed on time used.

Yes. Send your brand guidelines, or your logo files and the colors and fonts you use, and we design within them.

Accessibility

That depends on your business, and we are not the right people to tell you what your legal obligations are. What we can say is that people who cannot use your website do not become customers, and that the fixes are mostly ordinary build quality: labeled form fields, readable contrast, headings in order, and a website you can navigate with a keyboard.

We install and manage an accessibility tool that improves usability for visitors using assistive technology, with ongoing monitoring as your content changes. It is $60 per month or $600 per year. Our website accessibility page explains what the tool does and what it does not.

No. A tool improves a website and does not finish the job, and we would rather say that up front than let you believe otherwise. Some issues are built into the design and the markup and have to be fixed there. If that is the work you need, we will scope it as its own project.

Ongoing. Every new page, image, and form is a new opportunity to break something, which is why the monitoring continues after setup rather than ending with it.

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