Frequently Asked Questions

Find answers to common questions about our website services, process, pricing, and support.

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General

We primarily work with small to mid-sized businesses across a variety of industries. Most of our clients are looking to improve their website, generate more leads, or create a more professional online presence.

Yes—we work with clients throughout the United States. Most communication is handled by email and scheduled calls when needed.

We offer website design and development, website hosting, maintenance, SEO services, website migrations, accessibility solutions, and graphic design. You can explore all of our services on our Website Services page.

Both. We regularly work with new businesses launching their first website as well as established companies looking to improve or redesign their current site.

Absolutely. Many clients start there—we’ll help you identify the right approach based on your goals and budget. Reach out today to start the conversation.

Website Design

Most website projects are completed within 2–6 weeks depending on the size and complexity of the project, as well as how quickly content and feedback are provided.

We primarily build websites on WordPress using Elementor, which provides flexibility, performance, and the ability for clients to easily manage their content.

Yes—all websites are designed to be fully responsive and optimized for mobile, tablet, and desktop devices.

Yes—we can redesign your current website to improve its design, performance, and overall user experience. Learn more about our website design services.

Yes—your website will be built in a way that allows you to make basic edits. We also provide guidance and training if needed.

Most clients provide their own content, but we can help guide structure, messaging, and best practices to ensure it works effectively.

Yes—we can build and integrate a wide range of features depending on your needs.

Pricing

Website pricing varies based on the scope, features, and complexity of the project. Most projects are quoted based on specific requirements rather than a one-size-fits-all price. For a more detailed breakdown, check out our guide on how much a small business website costs.

Key factors include the number of pages, required features, design complexity, integrations, and any ongoing functionality like eCommerce or memberships.

Yes—most projects are split into multiple payments based on project milestones.

Yes—ongoing costs typically include hosting, maintenance, and any third-party tools or plugins required for your site.

Website builds are typically quoted as a flat project fee. Ongoing updates and support are billed hourly or through monthly support plans.

Additional requests outside the original scope can be handled as separate updates and are billed based on time required.

Hosting & Maintenance

Yes—we offer managed WordPress hosting on our dedicated server environment. You can learn more about what’s included on our website hosting page.

Hosting includes server management, WordPress core updates, and PHP updates to keep your site secure and running properly.

Maintenance plans include ongoing updates, support requests, and general improvements based on your needs. Learn more about our website maintenance services.

Yes—we can redesign your current website to improve its design, performance, and overall user experience.

No—but most clients choose to for simplicity, reliability, and ongoing support.

Yes—that’s a core part of our hosting and maintenance services.

We can quickly troubleshoot and resolve issues as part of your maintenance plan or through support requests.

SEO

Yes—we offer ongoing SEO services focused on improving visibility, performance, and search rankings. You can learn more about our SEO services here.

SEO is a long-term strategy. Most clients begin seeing improvements within a few months, with more significant results over time.

No—no one can guarantee rankings. We focus on proven strategies that improve your chances of ranking and generating traffic.

SEO services typically include on-page optimization, content improvements, technical fixes, and ongoing strategy.

Yes—we often work with existing websites to improve speed, structure, and overall performance.

Process

We start by reviewing your project details, then outline next steps, timelines, and scope before beginning the design and development process. You can get started by submitting a Request A Quote.

We typically need basic project details, content (or direction for content), and timely feedback throughout the process.

Communication is primarily handled through email, with scheduled calls when needed. We also encourage organized feedback through shared documents.

Most projects are completed within a few weeks, but timelines vary depending on scope and responsiveness.

After launch, we provide ongoing support, maintenance options, and guidance to help your site continue to perform.

Yes—ongoing support is available through maintenance plans or hourly support.

Migration / Technical

Yes—we handle full website migrations from platforms like Wix, Squarespace, and others. Learn more about our website migration services.

In most cases, downtime is minimal or avoided entirely with proper setup and timing.

Yes—we can assist with domain setup and guide email configuration if needed.

We take care to preserve content, but some platforms require rebuilding certain elements for better performance and flexibility.

Graphic Design

Yes—we provide graphic design services for marketing materials, social media, and branding support. You can view more details on our graphic design services page.

Yes—we can create a variety of materials including social graphics, print designs, and more.

Yes—design support can be provided on an ongoing or as-needed basis.

Yes—we design within your brand guidelines to maintain consistency.

Accessibility

Website accessibility is becoming increasingly important for usability and compliance, especially for businesses serving a wide audience.

We implement an accessibility solution that helps improve usability and provides ongoing monitoring and updates. Learn more about our website accessibility services.

No—the solution works alongside your existing design without requiring major visual changes.

Accessibility is an ongoing process. The solution we implement includes continuous monitoring and improvements.

Still Have Questions or Ready to Get Started?

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